Onix Romero
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About
IT Support & Cloud Specialist
"Hello! I'm Onix Romero, a Puerto Rico based IT professional with a strong foundation in customer service, help desk support, and a growing expertise in Cloud Computing. I thrive on problem-solving, learning new technologies, and building efficient solutions. My journey in IT has been driven by curiosity and a hands-on approach, allowing me to adapt quickly to new challenges. Outside of tech, I’m passionate about wrestling, cars, and video games, always looking for ways to merge my interests with my technical skills. Whether it’s troubleshooting complex issues or exploring new innovations, I’m always eager to grow and contribute."
Resume
Sumary
Onix Romero
With over five years of combined experience in IT & Customer support, I have developed strong problem-solving skills while assisting users with technical issues across various industries. Now, I am actively transitioning into cloud computing, gaining expertise in AWS and expanding my knowledge of cloud infrastructure. My goal is to leverage my support background and cloud skills to build efficient, scalable solutions.
- Aguadilla, PR, USA
- (787) 237-1629
- onixrompr@gmail.com
Education
Technical Diploma in Network technician and Computer Repair
2022
National University College in Aguadilla, PR
In my Technical Diploma College Course for Computer Repair and Networks Technician, I learned the fundamentals of computer hardware, software troubleshooting, and network setup and maintenance. I gained hands-on experience in diagnosing and repairing common IT issues, as well as configuring and managing local area networks (LANs). The course also covered essential industry tools and practices, preparing me for real-world technical support roles in various IT environments.
Continuous self-learning
2022 - present
Since beginning my tech journey in 2022, I have been committed to continuous learning and expanding my skills in IT/Tech. I consistently seek opportunities to grow and adapt to industry trends. My passion for technology drives me to stay ahead, ensuring I bring the best solutions to any team I join.
Professional Experience
Analyst III Infrastructure Services Senior Process Associate (IT Help Desk)
Oct 2023 - Present
DXC Technology (Remote)
- In my current role as an IT Help Desk professional, I provide customer support through chat, troubleshooting a variety of issues with software, hardware, and network connectivity. I use tools like ServiceNow and Teams to assist users remotely, ensuring their systems and networks run smoothly. My responsibilities also include managing Active Directory, Single Sign-On (SSO), and VPN troubleshooting, while escalating tickets when necessary. Additionally, I support clients with Office 365, PKI, Safenet, Duo, and Fido2, ensuring their security and access needs are met.
Data Processing Specialist
Jan 2023 - Oct 2023
Capitol Bridge, Isabela PR
- At Capitol Bridge under FEMA, I processed claims for citizens affected by natural disasters, ensuring timely and accurate assistance. I handled tasks such as data entry, managing claim documentation, and verifying the eligibility of affected individuals. My role also involved bilingual communications, helping to serve a diverse range of citizens during their time of need.
Senior Process Executive
Aug 2022 - Jan 2023
Infosys BPM, Aguadilla PR
- In my role at Infosys was to provide Tier 1 Web Support for One America users and IT support for a team of 35 employees, I handled troubleshooting issues related to desktop virtualization, internet connectivity, and software applications. I assisted with Microsoft Office and Excel-related problems, performing remote troubleshooting to ensure efficient operations. My responsibilities also included managing data entry and offering bilingual communications support to address diverse user needs.
Customer Service/Support Representative
Dec 2020 - Aug 2022
CommSense LLC (Remote)
- I managed accounts for Cox Communications and provided web support for Experian, ensuring customer satisfaction and resolving technical issues. I handled account management tasks, assisted with troubleshooting, and maintained strong customer retention. My role also involved bilingual communications, offering support to a diverse customer base while ensuring seamless service delivery.
Projects
Here are some of the projects I’ve worked on, showcasing my skills in IT and Cloud technologies. Each project reflects my problem-solving approach and commitment to continuous learning.
Skills and Certifications
"Technology is constantly evolving, and I strive to grow with it. Through hands-on experience and certifications, I’ve built a strong foundation in IT support, cloud computing, and problem-solving. Below are the skills and certifications that reflect my expertise and commitment to continuous learning."
AZ-900 | Azure Cloud Fundamentals
This certification gave me a solid foundation in cloud computing and how Azure services work together to support business and IT solutions.
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Bilingual
Capable to communicate fluently in multiple languages(Spanish & English), allowing me to assist diverse individuals effectively in any life situation.
Problem-Solving
Able to troubleshoot technical issues and resolve complex concerns.
Teamwork
I thrive in collaborative environments, working alongside colleagues to ensure smooth operations and provide excellent service.
Time Management
I’ve developed strong prioritization skills, balancing multiple tasks efficiently.
Organization
I take a structured approach to managing support inquiries and data to stay organized and efficient.
Creativity
I've been able to use my creativity to think of new and innovative ways to fix everyday problems.